Caribbean Communication: Labrada Distributors + Nextiva

An industrial manufacturer and distributor of cheeses, frozen pizza dough, and so much more, Puerto Rico-based Labrada Distributors has been in business for 50 years.

With an extensive customer base, including restaurants and bakeries, Labrada Distributors needed a business phone system that could reliably handle their high volume of incoming and outgoing calls.

They also needed the ability to allow their Sales team to work seamlessly from home or the office.

Nextiva made sure they checked all the feature boxes for Labrada Distributors and helped them meet their ultimate goal — consistently providing excellent customer service.

One of the favorite features Nextiva introduced to the growing business was Nextiva Analytics. With Analytics, they can manage and train their phone-based staff using a custom dashboard of data and reporting. Labrada uses Nextiva Analytics to monitor calls and pull relevant data regarding employee performance targets.

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