09 IT Support and Managed Services | #SaveAWeekWithSAS



Video 09 of 18 – IT Support and Managed Services.
Explore exactly what experts mean when they talk about IT Support and Managed Services, how it can aid pain points for businesses and what should be considered before choosing a new provider. SAS can save you a week of your time and resources in choosing the best IT Support and Managed Services provider for your business’s individual needs, find out more: http://bit.ly/2aYOAHz

What is IT Support and Managed Services?
IT Support and Managed Service can do for a business really all you want it to do. Traditionally it’s been a lot around server environments and desktop environments, giving that support and the associated SLAs to give businesses peace of mind that there will be minimal downtime in terms of that environment. It has also moved on to elements such as disaster recovery, backup and storage nowadays with companies moving to a more virtual environment. The advice and support that a Managed Service provider can bring can be invaluable in businesses. You also have the advice and the expertise that these companies have gained over a long time in the industry, and that enables them to advise companies on where they should be moving with their infrastructure. A lot more Managed Services are fully encompassing and bringing in things like Telecoms, the support and the maintenance in that side of things, but also moving into areas like Business Mobiles and Connectivity. Based on my experience Managed Service and IT Support can bring to business whatever you want it to bring.
What are some of the pain points for businesses that effective IT Support & Managed Services can aid?
It can bring a lot of benefits in terms of pain points and can take away a lot of the stress of actually having to manage something in-house. You’ve got that peace of mind that there is one manageable monthly fee and the outsourcing element of it takes away from the IT Manager and it lets him concentrate on other elements within the business. And you always know what that monthly cost will be. If you have the correct SLA’s in place, in terms of Service Level Agreement, it means that you have time scales where issues have to be resolved, whether it be remotely or with on-site visits so it does give companies and organisations a lot more peace of mind in terms of how their infrastructure and their business will ultimately be supported.
What should buyers consider when choosing an IT Support and Managed Services partner?
In my experience there’s quite a lot of things to consider. Firstly, I think you should always consider your industry – so what industry you are in, what are the elements of your business or infrastructure that need supported? And don’t be afraid to ask Managed Service providers if they have experience within that vertical. If you’re a reputable Managed Service provider you should have whitepapers on that and be able to give examples of similar Support or Managed Service offerings that you have with companies within the similar industry. Also one to mention would be locality as well so make sure that if there are issues and if you are going to have downtime, that they are within a radius that they’re going to be able to come on site and rectify those issues that have occurred. We will take all those points on board, we will make sure that the criteria in terms of SLA’s are met, therefore getting you the best partner in place to manage your business correctly.
How can you #SaveAWeekWithSAS?
Based on my experience, when we have talked to members that are reviewing Managed Service, it can be quite intimidating going to the market place by simply just typing ‘Managed Service’ or ‘IT’ into Google. We take away a lot of that stress, a lot of the legwork in terms of making sure that we do have the best partners in place for you, and therefore giving you peace of mind that the conversations that you are going to be having are worthwhile. Taking away the process in terms of having to take time out of your day, where time can be spent on other elements of the business. What you do with those partners is entirely up to you, we just want to give you a very strong idea of who is out there and what they can do for you. And that is just another example of how we can save a week of your time by using SAS.

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